Troubleshooting Instructions
How To Troubleshoot Your Propex Space Heater (One-Flash Fault)
Introduction
Resetting your Propex space heater can seem a little daunting to begin with, but it doesn’t have to be and luckily you’ve landed in the perfect place to find out all there is to know about a one-flash fault code on one of our Propex Heatsource space heaters. The reset procedure is fairly straightforward, and thankfully it’s the same process for the HS2000, HS2000E or HS2800 space heater models. Even better, the corresponding codes help you detect exactly what is wrong with your blown air heater, and most importantly, how you troubleshoot and remedy your heater to resolve the issue(s).
It is highly likely that you have landed on this page because you have a one-flash fault code – Flame Failure (hopefully by scanning the clever QR code on your screen display). So, we imagine you have a few questions on what the one-flash fault means and how you go about resetting it? Well, read on to find out what the one-flash fault means and how you clear the fault from the heater unit.
What The Flame Failure Fault Means
So what does the flame failure fault actually mean? Essentially the heater cannot see a flame during the ignition which sends the heater into a one-flash fault. This fault will occur when the heater flame-sensing (FS) electrode fails to identify a flame in the combustion chamber when the heater begins the ignition cycle. Below are three of the most common reasons that the flame-sensing electrode might not identify a flame.
Low Gas Supply – A typical culprit is no gas in your bottle or tank so this is the best place to start. If you have an underslung tank there should be a level gauge displaying the amount of gas left in the tank. You won’t have a level gauge if you’re using gas bottles, so you should check other gas appliances to see if they in the system work. If other gas appliances don’t work this could suggest you’re out of gas.
Type of Gas – If you have plenty of gas but you’re in an area that’s susceptible to colder temperatures then next you should check the type of gas you have (Propane, Butane or LPG). The reason for this is that Butane freezes at temperatures of around 5°c, as opposed to Propane which usually freezes at -42°c.
Gas Supply Blockages – If the gas level and type isn’t an issue then you will want to check that there are no blockages in the gas pipe to the heater which may restrict the flow to the heater unit.
How To Troubleshoot a Flame Failure Fault
How to troubleshot a one flash/flame failure is a simple process. A fault message should automatically flash up on your control screen hub with a brief description on the type of fault condition the heater is in. Once you have identified the fault type you should refer to your manual which will instruct you to check over your heater and existing pipework to maintain all is how it should be. Once you’ve checked over your heater and you’re happy everything appears to be in normal working order, simply click the reset button on the screen for the heater to remove the fault and attempt to start up again.
