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 What is our policy on privacy?

At Propex Heating and Leisure Ltd (, we are committed to protecting your privacy. When you place an order with us we need to know your name, email address, telephone number, delivery address and payment details. We collect information about you for 2 reasons: firstly, to process your order, and second to keep you up to date with its progress.

We also want to be able to inform you of any product updates or promotions. Accordingly Propex Heating and Leisure Ltd may choose to contact you by email with our newsletter, packed with new product information, competitions and special offers. If you don’t want to receive the newsletter, then please remove the tick from the box on the delivery details page by clicking on it. We will not sell, loan, or share any information regarding our customers to any third parties unrelated to Propex Heating and Leisure Ltd or its affiliated companies.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The Internet is not a secure medium but we have put in place various security procedures to keep your personal information confidential. These cover the storage, access and disclosure of your information. By submitting your information, you consent to the use of that information in accordance with our privacy policy. If we change our privacy policy, we will post details on our website. Continued use of our services will signify that you agree to any changes made.

We may use cookies to track the patterns of behaviour of visitors to our site and these are stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify your IP address only and not personal details such as your name, postal or email address. You can modify your browser settings to disable cookies.

If you have any questions/comments about privacy, please email us.

What is your policy on the contents of the site?

Propex Heating and Leisure Ltd provides this site on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, Propex Heating and Leisure Ltd makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Propex Heating and Leisure Ltd howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Are all the products genuine?

All of our products are 100% genuine. We only stock branded items and do not deal in imitations or copies. We work only with the manufacturers or their importing agents and only those that are brand leaders in their field. We are an established firm who have been dealing in the leisure accessories market for over 20 years.

What liability is there for the contents of this website?

Neither Propex Heating and Leisure Ltd nor any of its employees or agents will be liable for damages arising out of or in connection with the use of this site or the information in it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or to property and third party claims, save that nothing shall exclude or restrict liability for death or personal injury resulting from the negligence of Propex Heating and Leisure Ltd, its employees or agents.


Propex Heating and Leisure Ltd reserves the right at any time to revise its prices and discounts or the details given on this site (including any terms and these disclaimers) without notice. All orders for goods are subject to availability. Propex Heating and Leisure Ltd reserves the right to refuse to supply to any individual or company for whatever reason. No responsibility will be undertaken for any typographical errors, inaccuracies or any technical malfunction leading to the change of information, prices and discounts within the site.

Are links to other sites affiliates of yours?

Certain links, including hypertext links, in this site will lead you to web sites or pages that are not under the control of Propex Heating and Leisure Ltd. Links are provided for convenience and inclusion of any link does not apply endorsements in any way of the site to which it links.

Credit cards payments

Is your site safe?

Propex Heating and Leisure Ltd uses third party software on a secure server that implements SSL technology (certified to the required standard for encrypted credit card transactions by THAWTE) to protect your credit card information and assist your shopping experience. However, any losses incurred or sustained by customers who transmit information by means of e-mail or other Internet link shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by Propex Heating and Leisure Ltd. When using a public computer, you must sign out when you have finished shopping.

If you discover that goods have been ordered using your credit card by someone not authorised to do so, Propex Heating and Leisure Ltd will refund to you the money it receives provided that: (a) you inform your credit card company and Propex Heating and Leisure Ltd of the unauthorised purchase as soon as you discover it; and (b) you co-operate with your credit card company, Propex Heating and Leisure Ltd and, if necessary, the police in relation to the unauthorised use.

Payment and Payment options

What are the different ways I can pay?

However you want to pay, we must receive payment of the whole of the price of the goods you order before your order can be accepted. Our acceptance of your order brings into existence a legally binding contract between us.

We gladly accept the following credit cards:

Credit cards

Paying by Credit/Debit Card (Off-line)

Customers not wishing to purchase items by credit card on line (see Security section) may wish to print our their order form and fax or mail it to us instead. Orders to be placed by fax ought to be sent to 01425 478342

Personal Cheque

Customers can choose to pay by personal cheque. To do so simply print out your order form and mail it to us along with your cheque. Propex Heating and Leisure Ltd can only process cheques denominated in pounds Sterling and drawn on a UK bank.

Customers should note that orders placed by cheque would only be sent to the customer once the cheque has cleared. Therefore, orders may be delayed by 8 to 10 days.

The cheque and order form should be sent to:

Propex Heating and Leisure Ltd
Unit 10
Carvers Trading Estate
BH24 1JS

When will my card be charged?

Please note your card will not be debited until the day your goods are posted to you.

Postage Packing and Delivery Charges

All our shipping, UK, for small parcels and letters is via Royal Mail

Larger items will be via courier service

Delivery charges will be added at the checkout

All prices include Value Added Tax at the rate of 20% – no extra tax charges are made. Items will be shipped as soon as possible and should arrive within the following timescales:

UK Standard Royal Mail Delivery (2 – 3 days) – £3.95

UK Zone 1 Courier (Next day) – £6.75

UK Other Zones please call for quotation

International – dependant on destination – call for quotation

Delivery Times

Most orders will be dispatched within 48 hours from our warehouse. Deliveries made by carrier are on a next day service. Please allow up to 7 days for delivery however if your order is delayed we will always try to inform you. Deliveries can be made to your work address or alternative address is required and should you have any special delivery instructions please inform our sales department.

Once the goods have been delivered, you will hold them at your own risk and we will not be liable for their loss, damage or destruction.

What is your returns policy?

Propex Heating and Leisure Ltd strives to satisfy our customers and offer the highest levels of quality and service. If for any reason you are dissatisfied with our product, simply follow the directions below to return the order within 10 days of purchase date and we will promptly process your request and refund your money. Please ensure the product is in all its original packaging and has not been used. Send the items back to;

Propex Heating and Leisure Ltd
Unit 10
Carvers Trading Estate
BH24 1JS

Please contact our customer service team before returning any item. Unfortunately we cannot refund postage unless the goods were faulty at the time of delivery or the order was incorrect. We advise that you send items back by either recorded or special delivery for small items or courier for larger items.

We will ensure that your credit card is credited within 30 days for any returned items.


All design, text and the selection or arrangements thereof are the copyright of Propex Heating and Leisure Ltd. All images and graphics used on the site are protected by copyright. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Propex Heating and Leisure Ltd or browsing or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and alteration, modification, distribution, or republication) without the prior written permission of Propex Heating and Leisure Ltd is strictly prohibited.

Intellectual Property

Propex Heating and Leisure Ltd is the owner of the domain name and other intellectual property rights. All other trademarks, product names and company names or logos cited herein are the property of Propex Heating and Leisure Ltd or their respective owners. No permission is given by Propex Heating and Leisure Ltd to use any of these marks intellectual property rights, get-up, product names, company names, logos or titles and any use may constitute an infringement of the owner’s rights.

Applicable law

These terms and conditions shall be governed and construed in accordance with English Law and the English courts shall have exclusive jurisdiction to resolve any disputes arising between us. If any provision of these terms and exclusions shall be unlawful, void or for any reason unenforceable (including any provision in which we exclude our liability to you) then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Circumstances beyond our control

We will not be liable to you for any failure to deliver goods or delay in doing so or for any damage or defect to goods delivered where the failure, delay, damage or defect is caused by any event by circumstance beyond our reasonable control (including, without limitation, strikes, lock-outs, and other industrial disputes).

Colour / Product Disclaimer

Propex Heating and Leisure Ltd has made every possible effort to deliver an accurate image and shade for all of our products. However, pixation, brightness and colours vary between computer monitors. The individual’s user settings may also slightly misrepresent the colour perceived. Propex Heating and Leisure Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Propex Heating and Leisure Ltd itself is not as described, your sole solution is to return it in unused condition.

Entire Agreement

These terms and conditions, together with our current web prices, delivery details and contact details, set out the whole of the agreement between us. In particular nothing said by any of our staff or agents should be understood to be a variation to these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading.